On the server options page -> General section we enabled all three options to enable the cleanup after 90 days and make non-active assets avtive when they are rescanned. The device is still non-active though.ĭo you need a successful scan to make and keep the device active and identify it clearly?ĭoes a successful ping (and the mac address) not work to make a device active (which was not scanned previously)? I tried to rescan the assets and the scan attempt was changed to the current date. The time would fit the 90 day delay for the cleanup automation though. I think there were two updates in that month, don't know if it is related to the problem. I read about the automatic cleanup and how you could rescan the assets to make them visible again.Īugust was the time we updated to a new lansweeper version which installed or updated the npcap driver / ethernet device by the way. I'm not really sure how that switch from active to non-active happened and when it happend (I'm not working with those on a regular basis). access points) that have been listed as non-active.

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